Shipping policy
Shipping Policy for Tunde's Tea Shop
Thank you for choosing Tunde's Tea Shop! We aim to provide you with a seamless shopping experience, including reliable and timely shipping of your orders. Please review our shipping policy below:
1. Order Processing Time
1.1. Processing Time: All orders are processed within 5-7 business days (excluding weekends and holidays) after receiving full payment and verification.
1.2. Order Confirmation: You will receive an email confirmation with your order details once your order has been successfully placed.
2. Shipping Methods and Rates
2.1. Shipping Options: We offer the following shipping options:
- Standard Shipping: 2 to 3 days
2.2. Shipping Rates: At this moment, we only offer flat shipping. The prices depend on quantity ($20.00 for medium orders $25 for large orders).
3. Delivery Time
3.1. Estimated Delivery: Estimated delivery times are provided during the checkout process and in your order confirmation email.
3.2. Delays: While we strive to meet the estimated delivery times, unforeseen circumstances such as weather delays or carrier issues may cause delays in delivery. We appreciate your patience in such cases.
4. Tracking Information
4.1. Tracking: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.
5. Shipping Restrictions
5.1. International Shipping: At this time, we only ship within [list of countries or regions where you ship]. Customers are responsible for any customs duties, taxes, or fees imposed by their country's customs department.
5.2. P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.
6. Order Changes and Cancellations
6.1. Changes: Once an order has been placed, changes cannot be made to the shipping address or order details. Please review your order carefully before submitting.
6.2. Cancellations: If you need to cancel your order, please contact us immediately. We cannot guarantee cancellations once an order has been processed and shipped.
7. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at:
- Email: tundelovestea@gmail.com